What is the cost of turning nearly all our face-to-face meetings into emails?
Here’s a great talk about communication and the importance of good conversations.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Needing to disagree can be so difficult that people choose silence instead of speaking out. Learning how to successfully engage people and bring out points of agreement and disagreement is easy with Fluency Speak.
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